The full audit report is available on the website. Our unique universal parcel tracker will trace your parcel in originating and destination countries, including GLS, Parcelforce so youll get full tracking status of your Royal Mail parcel. Improving the accuracy and clarity of the USPS package tracking system is crucial to enhance transparency, improve customer experience, and meet the expectations of online sellers and their customers. Enter your tracking number on top of this page and press Track Package button to locate your parcel. The audit recommended that USPS management develop package status descriptions to address missing scan events and provide clearer explanations for messages like “Out for Delivery” and “In Transit.” While USPS management partially agreed with the findings, they defended the reliability of the messaging system and facility names. Certain facility names are intentionally nondescriptive for security reasons. The USPS’s programming logic generates anticipated movement messages, which may not accurately represent the package’s actual location. The issues stem from factors such as missing package scans due to unreadable barcodes or incomplete scans. Moreover, messages for 497 packages displayed nondescriptive facility names or locations. Additionally, 163 packages were marked as “Out for Delivery” when they were still at the post office, and 46 packages lacked a status message for the observed facility. Messages for 318 packages did not accurately reflect the observed location, time, and/or date of the packages. This poses a significant challenge for online sellers who strive to keep their customers informed and satisfied.ĭuring the audit, tracking messages for 500 packages were reviewed, uncovering concerning results. The recent audit revealed that 64% of the tracking messages examined were inaccurate, emphasizing the need for improved communication regarding the delivery status. Did you notice USPS tracking numbers’ low accuracy? An audit conducted by the postal Inspector General (IG) confirms it.
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